Return & Exchange

Effective Date: 20/01/2026

Important information for screen printers and embroiderers

Please ensure all garments are thoroughly inspected before being washed, as we do not accept returns or issue refunds for items that have been decorated, modified, or washed.

OLA Sportswear is responsible solely for the quality of our blank garments. We are not liable for any printing issues—including peeling, cracking, or poor adhesion—as these depend entirely on the techniques and materials used during the decoration process. We highly recommend running a print test on a single garment before proceeding with a bulk run.

TO QUALIFY FOR A RETURN OR EXCHANGE:

Item can only be returned or exchanged within 14 calendar days after purchase.

  • Eligible items will be refunded at the original purchase price. Sales item and sample cannot be returned or exchanged.
  • Any garments decorated, altered, or washed will not be accepted. OLA Sportswear reserves the right to refuse any unauthorized returns.
  • All wholesale returns or exchange claims must be made within 14 calendar days after receive the goods. All returns are subject to a 15% restocking fee, and the shipping fee is not refundable. Customers are responsible for shipping back the returns.
  • Customers must inform OLA Sportswear customer service before proceeding with the return. Return must be received within 14 days after the return is approved.

Product Return and Exchange Process

Step 1: Please refer to the “TO QUALIFY FOR A RETURN OR EXCHANGE” section to check whether your purchased item meets the requirement first. 

Step 2: Send Return Request to [email protected]

Please include the complete order number and product name. If the items are being return or exchange due to defects, please also include pictures indicating the location of the defect in the email. OLA Sportswear reserves the right to decline any return or exchange that are sent without an inquiry first.

Step 3: Ship or bring your purchased item back to OLA Sportswear

We will send an email notification of approval or rejection of the return or exchange request. If the request has been approved, please ship or carry the item(s) with the purchaser's name and phone number and the original receipt in the package to the following address:

ul. Katowicka 11, 96-321
Beiniewiec, Poland

Please note that the customer will be responsible for the cost of the return shipping via carrier service or travel cost to bring the item to our warehouse yourself.

Step 4: Inspection of the Return or Exchange Item

Once returns are received by OLA Sportswear, we will inspect the returned item(s). If items are not in the original condition, OLA Sportswear reserves the right to decline the return or exchange.

Step 5: Issue Refund or Replacement

If the return or exchange item(s) meet our requirements, a refund will be issued to the original method of payment or replacement will be provided.